Returns & Exchanges
We at Pastel are committed to ensuring that our customers are satisfied with their purchase. If for any reason you are not completely satisfied with your order, we offer hassle-free returns for your convenience
Please contact our customer service agents to complete your exchange/return; bear in mind the following:
- Scarves
- Scarves may be returned or replaced within 3 days from the date of purchase.
- To process a return or exchange, you must present the original invoice.
- The item must be in its original condition to qualify for a return or exchange.
- Hijab Accessories
- We regret to inform you that, for hygienic reasons, hijab accessories and supplements cannot be returned or exchanged under any circumstances.
- Sale Items
- During sale periods, we offer exchanges within 3 days of purchase.
- Please note that refunds are not available for sale items.
We appreciate your trust in our products and services. We look forward with enthusiasm to your next visit.